Hottman Law Office makes customer service a top priority. In the legal context, this means:
- providing clients with frequent and meaningful contact
- updating clients on the status of their case
- answering questions
- explaining relevant legal principles involved and
- making the client feel their needs are attended to and that the client matters.
The client is not a case, the client is a person.
An injury, an accident, a contractual dispute ... all can be stressful. Ms. Hottman recognizes that a client's first deposition, first court appearance, or first trial, are especially nerve-wracking. She never loses sight of how her client is feeling as they navigate through the legal cycle.
There is a reason lawyers are referred to as "counselors."
Hottman Law Office firmly believes that clients deserve to have their phone calls and emails returned within one business day; to receive copies of correspondence and pleadings filed in their case; to expect regular contact with their attorney; and to receive quick answers to new questions or concerns they may have.